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  1. HPCC
  2. HPCC-16664

Create a workunit error reporting tool

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    Details

    • Type: New Feature
    • Status: Resolved
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: EclWatch
    • Compatibility:
      Minor

      Description

      Condensing some of the ideas we had for this:

      • There should be a 'Report Error' type button on Eclwatch/IDE associated with a workunit view.
      • It should present the user with a dialog in a similar way that the ZAP report does, but it should either/or both, submit to a pre-configured support@ email address (which ops. can configure to desired recipients) and open a internal JIRA.
      • If the automatically created issue summary (or field in JIRA) matches a pre-existing internally generated error report, the user should be asked to consider if duplicate 1st, before proceeding.
      • The created report, should be standardized, so that it always includes pertinent information in a regular form. E.g. Eclwatch URL, workunit, ZAP report, user description, etc. (NB: zap report should by default include all thorslave for the job only - [sub-issue])
      • The error report dialog should where possible, analyse the error and reference a KB article(s) that relate to it. [sub-issue]

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              • Assignee:
                kunal.aswani Kunal Aswani
                Reporter:
                jakesmith Jake Smith
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